5 Great Free Reputation Management Tools for Local Business

“Reputation management” is a term that is used to describe a variety of activities related to monitoring and management of online presence and reputation. Reputation management is important for organic ranking in search engines, because it helps generate more links to your site. It is also important because most people research purchasing decisions online before […]

The Problem of Measurability

There is a basic problem with web analytics today. Web analytics tools give us data on what drives leads or web conversions, but the picture they paint is incomplete at best and can be misleading. As an illustration, below is a cartoon describing my own experience deciding on and purchasing a new brand of trail […]

Reputation Management: 1% Perspiration, 99% Google Alerts

I wrote on the Local Matters blog yesterday about the value of monitoring online conversations for mentions of a brand or business in comparison to buying broadcast advertising media. My argument there was that monitoring and responding to mentions of a brand has the same person-to-person connection and comparable costs as customer service calls. And […]

Fake Reviews and the Power of Scumbags

A couple of weeks ago, I wrote about the impact an unhappy customer can have on a business by writing negative reviews on sites like Yelp and Citysearch. While I suggested that businesses should actively solicit positive reviews, I also believe that unhappy customers should be heard, and in fact that giving unhappy customers a voice […]