My roundup of recent analytics news and ideas that I find particularly useful and/or interesting. I mostly work in the Google analytics stack and I’m a little bit obsessed with the intersection of AI and analytics.
“Kintsugi is the Japanese art of repairing broken pottery by mending the areas of breakage with urushi lacquer dusted or mixed with powdered gold, silver, or platinum… As a philosophy, it treats breakage and repair as part of the history of an object, rather than something to disguise.” – Wikipedia
I was first introduced to the concept of kintsugi by a furniture-maker friend of mine. As a master craftsman, he was often asked if he could repair fine pieces of furniture. He was happy to take the commissions, and skilled enough to execute them perfectly, but he preferred to make his repairs somewhat obvious. His perspective was that repairs are a natural part of the life of a well-made object and as such they should not be obfuscated. He wanted the owner of the object to have a sense of its journey through time.
I’m starting to embrace a similar philosophy in the practice of analytics. When I was first introduced to digital analytics, I was excited by the knowability of things like daily visits, traffic sources and conversion rates. Later on, like a jilted lover, my feelings soured as I came to understand all of the limitations of data collection and interpretation – e.g. the flaws in the data we do collect and the extent to which we don’t know what we don’t know. I continued to toil away, doing my best to tell coherent stories with data. While I lived with the discomfort of uncertainty in what I was presenting, I varnished over that uncertainty in my reports, dashboards and slide presentations. I would present filtered data, or estimated data based on what I thought should be true.
As sickening as that sounds, I’m not completely free of the habit yet. Practically speaking, our stakeholders tend to want complex data reduced down to simple terms. I’m sharing more of the messy stories behind the metrics I present, but I adapt my message to fit my audience. Not everyone is ready to embrace the breakage and visible repairs.
Nico Brooks is Two Octobers’ Head of Analytics. Want to explore how analytics could improve your marketing performance? Reach out — we’re happy to share what we’ve learned working with teams like yours.
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Nico loves marketing analytics, running, and analytics about running. He's Two Octobers' Head of Analytics, and loves teaching. Learn more about Nico or read more blogs he has written.
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